Question 1

How quickly will I get a response to my inquiry?

Accepted Answer

We aim to respond to all inquiries within 24 hours on business days. For urgent loan-related queries, you can call our helpline for immediate assistance. Email responses are typically sent within 4-6 hours during business hours.

Question 2

What information should I include in my inquiry?

Accepted Answer

Please include your full name, contact number, the course and college you're interested in, approximate loan amount needed, and any specific questions. This helps us provide accurate and relevant information quickly.

Question 3

Can I visit your office for in-person consultation?

Accepted Answer

Yes, we welcome in-person consultations. Please schedule an appointment through our contact form or phone to ensure a counselor is available. Walk-ins are also accepted during business hours but may involve waiting.

Question 4

Do you charge for consultation services?

Accepted Answer

No, our consultation services are completely free. We help you understand your loan options, compare lenders, and guide you through the application process at no cost. We're compensated by partner lenders upon successful disbursement.

Question 5

Can you help if I'm having issues with my existing loan?

Accepted Answer

While we primarily help with new loan applications, we can provide guidance on issues like EMI restructuring, prepayment, and documentation problems. Contact us with your specific concern, and we'll try to assist or direct you appropriately.

Question 6

What are your support hours?

Accepted Answer

Our support team is available Monday to Saturday, 9:00 AM to 7:00 PM IST. For urgent queries outside these hours, you can email us and we'll respond first thing the next business day.

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